77md Privacy Policy

1 Introduction

77md ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 77md platform. This Privacy Policy sets out the principles and practices that govern how we collect, process, store, share, and safeguard the personal information you provide to us, or that we collect about you, in the course of operating our online casino and sports betting services in Bangladesh.

This policy applies to all users of the 77md website at 77md.io, including registered account holders, individuals who browse the site without registering, and any person who communicates with our customer support team. It covers personal data collected through the website, through our mobile-optimised interface, and through direct communications such as email or live chat.

We take our data protection obligations seriously. 77md implements technical and organisational measures designed to keep your personal information secure, and we process your data only for legitimate, clearly stated purposes. We do not sell your personal data to third parties for marketing purposes.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on this website. Together, these three documents form the full agreement between you and 77md.

2 Data We Collect

77md collects personal data across several categories, depending on the nature of your interaction with the platform. The categories of personal data we may collect include:

2.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification purposes)
• Residential address (including city, district, and postcode)
• Mobile phone number
• Email address
• National Identity Card (NID) number or passport number (where required for KYC verification)

2.2 Financial Data

• Mobile banking account identifiers linked to bKash, Nagad, Rocket, or Upay accounts
• Bank account details where bank transfer is used (e.g., Dutch-Bangla Bank, City Bank)
• Card type and masked card number where Visa or Mastercard transactions are processed
• Deposit and withdrawal transaction history
• Account balance and wagering history

2.3 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type
• Session timestamps, pages visited, and time spent on each page
• Game sessions played, bet amounts, and outcome data
• Login history and account activity logs

2.4 Communications Data

• Records of correspondence with 77md support via email or live chat
• Feedback, complaints, and dispute records
• Responses to optional surveys or promotional campaigns

2.5 Verification Documents

• Copies or photographs of government-issued identification documents submitted for KYC (Know Your Customer) verification
• Selfie or proof-of-identity images where required during enhanced verification checks

3 How We Collect Your Data

77md collects personal data through the following channels and mechanisms:

3.1 Direct Collection

The majority of the personal data we hold about you is provided directly by you. This includes data entered during the account registration process, data submitted as part of identity verification (KYC), payment details provided when making a deposit or requesting a withdrawal, and any information you share with our customer support team.

3.2 Automated Collection

When you visit 77md.io, certain technical and usage data is collected automatically by our servers and analytics systems. This includes your IP address, device information, browser type, and session activity. This automated collection enables us to maintain platform security, detect fraudulent activity, and improve user experience.

3.3 Cookies & Tracking Technologies

77md uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, remember login sessions, and analyse how users navigate the site. For full details, see Section 7 (Cookies & Tracking) of this policy.

3.4 Third-Party Sources

In limited circumstances, 77md may receive personal data about you from third-party sources, including identity verification service providers, fraud prevention agencies, and payment processors. Data received from these sources is used solely for the purposes for which it was originally collected by that third party and as permitted under applicable law.

4 How We Use Your Data

77md uses the personal data we collect for the following specific purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, except in limited fraud detection contexts where such processing is necessary to protect the integrity of the platform and the interests of all players.

5 Legal Basis for Processing

77md processes your personal data on the following legal bases:

5.1 Contractual Necessity

Processing is necessary for the performance of the contract between you and 77md — specifically, the Terms & Conditions governing your use of the platform. This includes account creation, transaction processing, customer support, and the delivery of gaming services.

5.2 Legitimate Interests

We process certain categories of data on the basis of our legitimate interests as a platform operator, including fraud prevention, platform security monitoring, responsible gaming analysis, and the improvement of our services. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.

5.3 Legal Obligation

Certain processing activities — such as the retention of transaction records and the conduct of identity verification checks — are required in order for 77md to comply with applicable legal obligations, including anti-money laundering requirements.

5.4 Consent

Where 77md sends you promotional communications or uses non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time by contacting support or updating your account communication preferences.

6 Data Sharing & Disclosure

77md does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Payment Processors

To facilitate deposits and withdrawals, 77md shares the minimum necessary financial and identity data with regulated payment processors including mobile banking providers (bKash, Nagad, Rocket, Upay) and card processors (Visa, Mastercard). These providers operate under their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

For KYC compliance, we may share your identity data with specialist third-party verification service providers. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

6.3 Fraud Prevention & Security Services

We share technical and usage data with fraud prevention agencies and cybersecurity service providers to detect and prevent fraudulent account activity, money laundering, and other security threats. Information may be retained by these agencies in line with their own data retention policies.

6.4 Game Content Providers

When you access games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session data (such as player ID and bet values) is shared with those providers solely to facilitate gameplay. These providers are contractually prohibited from using your data for any other purpose.

6.5 Legal & Regulatory Authorities

77md may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 77md, its players, or the public.

7 Cookies & Tracking Technologies

77md uses cookies and similar technologies (including pixel tags and session storage) to operate the platform effectively and to improve your experience as a player. The following categories of cookies are used on the 77md platform:

7.1 Strictly Necessary Cookies

These cookies are essential for the operation of the platform. They enable core functions such as maintaining your login session, remembering items in your account, and ensuring secure navigation between pages. These cookies cannot be disabled without affecting the functionality of the site.

7.2 Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use the 77md platform, including which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used to improve the performance and usability of the platform over time.

7.3 Functional Cookies

Functional cookies allow 77md to remember your preferences — such as your preferred language settings, display options, or recently viewed games — in order to provide a more personalised experience on subsequent visits.

7.4 Managing Cookies

Most modern browsers allow you to control cookie behaviour through your browser settings, including the option to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain features of the 77md platform. Disabling performance or functional cookies will not prevent you from using the platform but may affect your user experience.

8 Data Retention

77md retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Account data: Retained for the duration of your active account relationship with 77md, and for a period following account closure as required by applicable law.
• Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction, in accordance with anti-money laundering requirements.
• Identity verification documents: KYC documents are retained for the period required by applicable law, which is generally five years from the closure of the account.
• Customer support records: Communications with our support team are retained for a period of three years following resolution of the relevant enquiry.
• Technical and usage data: Anonymised analytics data may be retained indefinitely. Non-anonymised technical data is retained for up to 24 months.

When personal data is no longer required for any of the purposes described above, 77md securely deletes or anonymises it in accordance with our internal data disposal procedures.

9 Data Security

77md takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 77md platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access Controls: Access to personal data within the 77md organisation is restricted to authorised personnel who have a legitimate need to access that data in order to perform their role. All staff with access to personal data are subject to confidentiality obligations.
• Secure Data Storage: Personal data is stored on secured servers with appropriate physical and logical access controls. Financial data and KYC documents are stored with enhanced encryption at rest.
• Fraud Monitoring: 77md operates continuous automated monitoring of account activity to detect and respond to suspicious behaviour, including unusual login patterns, transaction anomalies, and potential account takeover attempts.
• Incident Response: In the event of a data breach that poses a risk to the rights and freedoms of affected individuals, 77md maintains documented incident response procedures and will notify affected users as required by applicable law.

10 Your Data Rights

As a data subject, you hold a number of rights in respect of the personal data that 77md holds about you. These rights are described below:

10.1 Right of Access

You have the right to request a copy of the personal data that 77md holds about you. We will respond to verified access requests within a reasonable timeframe and without charge, unless the request is manifestly unfounded or excessive.

10.2 Right to Rectification

If any personal data that 77md holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your account dashboard.

10.3 Right to Erasure

Subject to our legal retention obligations (see Section 8), you may request that 77md delete the personal data we hold about you. We will assess such requests on a case-by-case basis. Please note that we may be unable to delete data that we are required by law to retain.

10.4 Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests.

10.5 Right to Data Portability

Where processing is based on consent or contractual necessity, you may request that 77md provide a copy of your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

10.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for fraud prevention or responsible gaming monitoring purposes. 77md will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights listed above, please contact the 77md support team at [email protected]. We may request that you verify your identity before processing your request.

11 Children's Privacy

The 77md platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that a registered account has been created by a person under the minimum age requirement, we will immediately close the account, void any associated activity, and delete all personal data associated with that account.

If you believe that a minor has registered on the 77md platform, please contact us immediately at [email protected]. We take reports of this nature seriously and will investigate them as a priority.

12 Third-Party Services & Links

The 77md platform integrates with a range of third-party service providers to deliver game content, process payments, and maintain platform security. While 77md takes care to work only with reputable, regulated providers, we are not responsible for the privacy practices of those third parties. Each provider is governed by its own privacy policy.

Game content provided by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is delivered via secure API integrations. These providers may receive limited session data as described in Section 6.4. They are contractually required to handle such data in accordance with applicable privacy standards.

Payment processing services including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank operate under their own terms and privacy frameworks. 77md strongly encourages you to review the privacy policies of any payment provider you use in connection with your 77md account.

The 77md website does not contain links to external third-party websites beyond those listed above. Any reference to external brands is purely informational and does not imply endorsement by 77md.

13 Updates to This Privacy Policy

77md reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Material changes to this policy will be communicated to registered users via their registered email address and/or through a prominent notice on the 77md platform prior to the change taking effect.

The "Last Updated" date displayed at the top of this document indicates when the current version was published. We encourage you to review this policy periodically to stay informed of how 77md is protecting your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 77md holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6).

Email (plain text — not a link): [email protected]

You may also reach us via the live chat feature available on any page of the 77md platform. For urgent matters relating to account security, suspected data breaches, or requests to activate self-exclusion, please mark your message as urgent and our team will prioritise your enquiry.